P Robots S.r.l. makes this website available to its users and customers in order to provide free, simple and direct information about its activities. Our aim is to give updated, accurate and as complete information as possible. In any case, our company cannot in any way be held responsible for the accuracy, completeness or quality of the information provided on this website. Any liability for material or immaterial damage resulting from the use or non-use of the information provided or from the use of incorrect or incomplete information is therefore excluded. Statements made within the site are not directly binding and must always be confirmed by e-mail or other written form by the site owner.
Information on the processing of personal data
P Robots S.r.l. informs you that this page describes how the company website ('Site') is managed with reference to the processing of personal data of visitors and users consulting it.
This information is given in compliance with Italian and European legislation on the protection of personal data (EU Regulation 2016/679) to those who interact with the web services of the Site and, therefore, does not apply to information collected through channels other than this website.
It does not refer, therefore, to processing carried out through other partner sites of P Robots S.r.l., which the user may access through links from this website. For such processing, autonomous information must be provided by the respective Data Controllers.
Who processes user data
Data controller:
The data controller of the data collected following consultation of this site is P Robots S.r.l., with registered office in via Pietro Mascagni 48/b, 70017 Putignano (BA) - P.IVA 08837540726, privacy@smoovsystem.com
What personal data we collect and why
Personal data means all information about you that enables us to identify you, such as your first name, last name, contact details, telephone number, e-mail address and information about your access to our website.
We may collect your personal data when you contact us through the
With the use or consultation of this Site, therefore, P Robots S.r.l. will process the data of visitors and users for:
- provide product information services or registration to restricted areas;
- responding to requests for contact/quotations, brochure/white paper/case study downloads or lead generation;
- participate via the site in initiatives organised by us (e.g. events, call for ideas, etc.);
- provide Help Desk and Request Service, as well as support and technical assistance through the management of tickets opened by the user/distributor/dealer;
- verify the level of user/customer satisfaction;
- verify the necessary and automatic collection of data relating to interaction with the website;
- manage data voluntarily communicated (e-mail, fax, etc.) to provide specific information and/or assistance services, such as requests for downloading documents from users;
- analysis on aggregated data of visitor and user behaviour or analysis, on aggregated data, of behaviour on the website;
- responding to requests to subscribe to the newsletter service on selected topics of interest (corporate communications on events, initiatives, anniversaries and new products or case studies);
- with prior consent, to send commercial and/or promotional communications on the Company's products and services by automated (such as e-mail, SMS and/or other means) and traditional (telephone or paper mail) means, as well as to carry out market research ('Marketing');
- with prior consent, communicate the data provided to companies that are part of our sales network (or in any case connected to P Robots Srl), which may process them in order to send commercial and/or promotional communications on products and services of the aforementioned companies ("Third Party Marketing");
- prevent or detect fraudulent activities or abuses detrimental to the Site.
We will only process your personal data if we have a legal basis for doing so. The legal basis will depend on the reasons for which we have collected and need to use your personal data. These reasons consist in some cases in the need to provide feedback to your requests (contractual or pre-contractual purposes), to comply with certain legal and/or regulatory requirements or to pursue the legitimate interest of the Controller; in other cases, however, we may need your consent (e.g. for direct marketing activities and sending commercial communications or for profiling activities, including through cookies issued by our website).
Where we obtain the data and the nature of the provision of the data (including the consequences of a refusal to provide the data)
Your data may be collected online when you browse the site or if you send e-mails, faxes or telephone calls to the numbers indicated; in particular, your personal data, e-mail address and, where required, telephone number is necessary for the pursuit of the above-mentioned purposes (such as, for instance, providing feedback on your requests).
Failure to provide data necessary to answer your request may result in the impossibility of providing you with a comprehensive answer or other available services. As the case may be, and if necessary, you will be informed from time to time of the compulsory or optional nature of the provision of personal data (e.g. to make a specific request). The compulsory or optional nature of the provision of data will be highlighted by means of a notice or an appropriate character to the compulsory information. Finally, please note that failure to provide optional personal data will not entail any obligation or disadvantage.
To whom we communicate/disseminate your data
For the purpose of the use of online services, as well as to fulfil certain legal and/or regulatory requirements or for the legitimate interest of P Robots S.r.l., your data may be disclosed:
- to our employees and internal collaborators (e.g. specially authorised contractors and employees, agents or dealers within our territory and part of our sales network);
- to third party companies, contractually linked to the company or other entities that perform activities and services in outsourcing on behalf of the Data Controller (third party technical service providers such as, for example, hosting providers, communication agencies, web platform development and maintenance service providers, providers of development, delivery and operational management services for the technological platforms used, etc.), appointed where necessary as external Data Processors;
- to third parties for whom this is necessary and indispensable (or in any case functional) for the performance of the activities of P Robots S.r.l.
Social media: we may use social media plug-ins on our website. As a result, data will be shared with the social media service and possibly shared on your social media profile. Please refer to the privacy policy of these third party social media providers to learn more about these practices
Personal data shall in any case not be disclosed. This is without prejudice, in any event, to the communication or dissemination of data required, in accordance with the law, by Police Forces, Judicial Authorities, information and security bodies or other public entities for purposes of defence or state security or for the prevention, detection or suppression of offences.
To whom we transfer your data
The management and storage of personal data will take place in Italy and, in any case, within the European Union. Currently, the servers used are located in Italy. The data will not be transferred outside the European Union. It is in any case understood that, should we deem it necessary, we will be entitled to change the location of the servers in Italy and/or the European Union and/or non-EU countries. In this case, we will ensure as of now that the transfer of data outside the EU will take place in compliance with the applicable legal provisions by entering, if necessary, into agreements that guarantee an adequate level of protection and/or by adopting the standard contractual clauses provided for by the European Commission or only in the presence of other requirements in compliance with the applicable Italian and European regulations.
For marketing activities, we use tools from Google and/or other suppliers located in non-EU countries, which guarantee that the processing is carried out in accordance with the applicable legislation.
How long we keep your data
The data collected by the Site during its operation are used exclusively for some of the purposes indicated above and kept for the time strictly necessary to carry out our activities.
We will not retain data for longer than is necessary to fulfil the purpose for which it was processed. To determine the appropriate retention period, we take into consideration the amount, nature and sensitivity of the personal data, the purposes for which we process them and whether we can achieve those purposes by other means.
The data collected by the Site will therefore be retained for as long as is necessary to respond to your requests and, even after termination, to manage any contractual, pre-contractual or legal obligations connected with or arising from them; this is unless you have given your express consent in relation to some of the services offered, because in the latter cases the processing may last until your consent is revoked.
How we process your data and how we comply with data protection regulations
Personal data are processed by electronic and automated means for the time strictly necessary to achieve the above-mentioned purposes. Specific technical and organisational security measures are observed to prevent loss of data, unlawful or incorrect use and unauthorised access.
We adopt a set of technical and organisational security measures to guarantee the confidentiality, integrity and availability of your data.
Data is processed lawfully and correctly, in accordance with the principle of minimisation.
How we guarantee your rights
P Robots S.r.l. informs you that according to the new European legislation on data processing, under certain circumstances you have the right:
1) to ask for confirmation as to whether or not personal data relating to you are being processed and, if so, to obtain access to that data and to all information relating to that processing;
2) to obtain the rectification and correction of inaccurate personal data and to supplement incomplete data, including by providing a supplementary declaration;
3) to obtain cancellation if:
- the data are no longer necessary in relation to the purposes for which they were collected or processed,
- the data were unlawfully processed,
- data must be deleted to fulfil a legal obligation,
- you have revoked your consent,
- you object to the treatment;
4) to obtain the restriction of the processing (and thus to suspend it) when one of the following hypotheses occurs:
- if you dispute the accuracy of your personal data, for the period necessary for us to verify that accuracy;
- if the processing is unlawful and you object to the deletion of your personal data and instead request that their use be restricted;
- if the personal data are necessary for the establishment or exercise of a legal claim of the data subject;
- if the data subject has objected to the processing, pending verification as to whether our legitimate reasons prevail over yours;
5) to request the transfer of your personal information in electronic and structured form to another party ('data portability');
6) to object, in whole or in part, to the processing;
7) to revoke, at any time, the consent given (in such cases, revocation of consent shall not affect the lawfulness of the processing based on the consent before revocation);
8) to lodge a complaint with the Garante per la protezione dei dati personali (for more information visit www.garanteprivacy.it).
If you wish to exercise any of these rights, please send a request to the following e-mail address: privacy@smoovsystem.com
The right to object to the processing of personal data for marketing purposes may be exercised individually both with regard to the so-called automated contact methods (e.g. e-mail, SMS, or the other tools used by the Data Controller), and with regard to traditional methods (paper mail and telephone); this right may be exercised in whole or in part (e.g. only communications by paper mail or telephone or objecting only to the sending of promotional communications by automated tools such as e-mail, SMS) by writing to privacy@smoovsystem.com
Changes and updates to this Privacy Policy
P Robots S.r.l. will take care of modifying or simply updating, in whole or in part, the Privacy Policy of the Site also in consideration of the modification of the laws or regulations that govern this matter and protect the rights of users. Users of our services whose data is in our possession will be notified of changes and updates to the Site's Privacy Policy by e-mail and, in any event, will be made available on the Home Page as soon as they are adopted. We therefore ask you to regularly access this section to consult the most recent and updated Privacy Policy.
Last updated December 2024